The government will hold meetings to review the mass contact programmes in all the districts and also a special Cabinet meeting to discuss steps that need to be taken on the programme.This was announced by Chief Minister Oommen Chandy after the first review meeting held at the District Collector’s office in the city on Tuesday.
Terming the review meeting a means to evaluate the success of the mass contact programme, Mr. Chandy said many new suggestions were made at the meeting. These would help the government to decide on further steps that could be implemented to narrow the gap between the people and the administrators. He directed the District Collector to submit detailed reports on the suggestions made at the meeting.
Complaints pertaining to 68 departments received through the mass contact programme and those submitted at the offices were taken up for review. Of the 22,280 complaints that were received in the district, as many as 19,500 were settled. The remaining required legal verification and sanctions from various grama panchayats.